In the Washington metropolitan area, homes, apartments, and office buildings vary from modern and newly constructed to aged and decaying structures. Many of these facilities, both residential and commercial, present hazardous conditions to the tenants and the public. Lack of proper maintenance and upkeep can result in accidents including malfunctioning equipment and damaged or improperly maintained carpet, stairs, handrails, floors, ceilings and elevators.

In disputes between the landlord and the tenant, the owners and the management of the involved property are identified. Background information is developed as to how and why the event took place, and the appropriate government agencies having records of violations are contacted. Determination is made of whether, and by whom, notice has been given to the responsible parties of such hazardous conditions.